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DANA deposit and withdrawal

DANA is one of the fastest payment rails on nobu 99. To deposit, open your account dashboard, select "Deposit," and choose DANA. You are redirected to the DANA app or web portal to authorize the transfer. Funds arrive in your nobu 99 account within subject to verification. Withdrawal works similarly: select "Withdraw," enter your amount, and confirm via DANA. The reverse transfer processes within subject to verification depending on DANA's processing queue. Minimum deposit is typically our welcome offer; maximum varies by account tier. DANA transactions are instant and carry no additional fees from nobu 99, though DANA may apply their own service charges (shown before confirmation).

For withdrawal, ensure your DANA account is linked to the same phone number registered on nobu 99. If a withdrawal is delayed, check your DANA app for any pending authorization requests. Contact our support team if the transaction does not appear within subject to verification. We maintain a transaction log in your account dashboard showing all DANA activity, settlement status, and timestamps.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets in Indonesia and are fully supported on nobu 99. Deposit via OVO: select "Deposit," choose OVO, and authorize the payment in the OVO app. Funds settle in subject to verification. GoPay deposits follow the same flow and typically settle in subject to verification. Both wallets require account verification (KYC) before your first transaction. Once verified, deposits and withdrawals are seamless. Minimum deposit is our welcome offer for both; maximum depends on your account tier and wallet balance.

Withdrawal to OVO or GoPay reverses the flow: select "Withdraw," choose your wallet, and confirm. Funds return to your wallet within subject to verification. If your OVO or GoPay account is not yet linked to nobu 99, the system prompts you to authorize the connection during your first transaction. This one-time setup takes subject to verification. Both wallets support recurring transactions, so subsequent deposits and withdrawals are faster. Check your wallet app for transaction notifications and settlement confirmation.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are an alternative to e-wallets and are ideal for users who prefer traditional banking. When you select a bank VA option during deposit, nobu 99 generates a unique account number for your transaction. You transfer funds from your personal bank account to this VA number using your bank's app or ATM. Settlement typically takes subject to verification depending on your bank and the time of day. BCA VA usually settles fastest (subject to verification); Mandiri, BRI, and BNI may take subject to verification. Minimum deposit is our welcome offer; no maximum limit applies to VA transfers.

Withdrawal to a bank VA reverses the process: nobu 99 initiates a transfer to your registered bank account. The funds appear in your account within subject to verification. Your bank may apply their own processing delays, especially during peak hours or weekends. All VA transactions are logged in your nobu 99 dashboard with timestamps and confirmation codes. If a deposit does not credit within subject to verification, contact our support team with your VA reference number and bank confirmation. We can manually verify the transaction and credit your account if needed.

Fees, limits and verification

nobu 99 does not charge deposit or withdrawal fees. Payment providers (DANA, OVO, GoPay, banks) may apply their own service charges, which are disclosed before you confirm any transaction. account preferences vary by account tier: new accounts typically start with a daily limit of our welcome offer; this increases after your first successful deposit and KYC verification. Withdrawal limits are similar and may be adjusted based on your account history and verification status. Contact support to request a limit increase if needed.

KYC verification is required before your first withdrawal and is mandatory for all accounts. The process requires a valid government ID and proof of address. Verification typically completes within subject to verification during business hours. Once verified, your account gains access to higher deposit and withdrawal limits, faster processing, and priority support. Unverified accounts can deposit but cannot withdraw; this protects both you and nobu 99 from fraud and regulatory risk. Your verification status is shown in your account dashboard under "Account Status."

Resolving a stalled transaction

If a deposit does not appear in your nobu 99 account within the expected timeframe, first check your payment app (DANA, OVO, GoPay, or bank) to confirm the transaction was sent. If your payment app shows the transfer was successful but nobu 99 has not credited your account, note the transaction ID or reference number and contact our support team immediately. Provide your nobu 99 account email, the payment method used, the amount, and the transaction timestamp. Our team can manually verify the transaction with the payment provider and credit your account within 2–4 hours.

For stalled withdrawals, check your account dashboard for the withdrawal status. If a withdrawal is marked "Under Review" for longer than subject to verification, contact support with your withdrawal request ID. Withdrawals may be delayed if your account requires additional verification or if the payment provider is experiencing technical issues. We maintain a support queue and prioritize urgent cases. If a withdrawal is rejected, the funds are returned to your nobu 99 account within 24 hours, and we notify you of the reason via email and in-app message. You can then retry the withdrawal using a different payment method or contact support for guidance.